How does Salesforce protect customer data?

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Salesforce.com utilizes some of the most advanced technologies for Internet security available today. When you access the site using a supported web browser, Secure Socket Layer (SSL) technology uses both server authentication and data encryption to protect your information.

Does Salesforce store customer data?

Salesforce is designed to provide easy access to comprehensive customer information, but it is not a data warehouse. First, storing all customer-related data in Salesforce is expensive. Second, Salesforce lacks robust analytical tools.

How does Salesforce enforce security for users?

When you access the application using a Salesforce-supported browser, Transport Layer Security (TLS) technology uses both server authentication and classic encryption to protect information, ensuring that data is safe, secure, and registered within your organization users only.

What security does Salesforce have?

Salesforce has security built into all layers of the platform. The infrastructure layer comes with replication, backup, and disaster recovery plans. Network services are encrypted for transport and advanced threat detection. Our application services implement identity, authentication, and user permissions.

What is data protection and privacy in Salesforce?

Data protection and privacy regulations may require that you and your company keep your personal data secure and private. We have listed some of the regulations that are important to many companies that collect and process customer data.

How does Salesforce store its data?

Salesforce Databases In a relational database, data is stored in tables. Each table consists of any number of columns representing specific types of data (e.g., dates, numbers, etc.). Each row is a group of related data values. Essentially, a database is like a spreadsheet.

What is customer data in Salesforce?

The Marketing Cloud Customer Data Platform is a self-service platform used to organize and integrate data across Salesforce and other external data sources. Once data is ingested into the Customer Data Platform, it can be used to drive personalization and engagement through the creation of audience segments.

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Why security is important in Salesforce?

Salesforce knows that trust is an important part of implementing good cloud security. That’s why Salesforce provides live data on system performance and updates regarding recent phishing, malware, or intrusion attempts, so clients can easily learn the status of their data at any time.

Which of the security features is built in to Salesforce?

Salesforce’s built-in security features

  • Two-Factor Authentication – Administrators can turn on two-factor authentication across the enterprise.
  • Custom Login Flows – One of Salesforce’s more innovative access control features is the ability to create custom login flows.

What is encryption in Salesforce?

Salesforce Classic Encryption uses the 128-bit Advanced Encryption Standard (AES). This solution allows you to mask custom fields and protect data from internal Salesforce clients. Salesforce Classic is an excellent solution for hiding sensitive information such as credit card numbers.

What makes Salesforce trustworthy?

Salesforce takes the security of its clients’ data very seriously. In fact, it is certified to comply with many international standards, including PCI DSS, FISMA, ISO/IEC 27001:2005, SAS 70 Type II, Systrust, and EU-US and Swiss-US Safe Harbor.

How do I enable data protection and privacy in Salesforce?

Enable data privacy and protection:.

  1. Open Setup:.
  2. Type data protection and privacy in the Quick Search box and select Data Protection and Privacy.
  3. [Click Edit.
  4. Select the checkbox that will select the data protection details available for the record.
  5. [Click Save.
  6. Add individual fields to the page layout for Leads, Contacts, or Personal Accounts.

What is Salesforce shield?

Salesforce Shield is a trio of security tools that help build an additional level of trust, compliance, and governance into business-critical apps. This includes Shield Platform Encryption, Event Monitoring, and Field Audit Trails.

What kind of database does Salesforce use?

Salesforce also used PostgreSQL and a few other languages, but the majority of its platform runs on an Oracle database.

Does Salesforce have its own database?

The Salesforce database creates records for leads, tasks, opportunities, accounts, and notes. This is where the actual data is stored. There are different record types that allow different business processes to be linked to users, customers, and managers based on user profiles.

What does CDP stand for Salesforce?

Customer Data Platforms (CDPs) are the hottest new marketing technology.

What does a Customer Data Platform do?

Customer data platforms (CDPs) are designed for marketing. It collects and integrates first-party customer data from multiple sources to build a single, consistent, and complete view of each customer. It is then made available to marketers to create targeted and personalized marketing campaigns.

What is the difference between Shield platform encryption and classic encryption?

Classic encryption allows you to protect the special types of custom text fields you create for that purpose. Shield Platform encryption allows you to encrypt a variety of widely used standard fields, along with some custom fields and many types of files.

How does encryption protect data Salesforce quizlet?

Full control over encryption keys and encrypted data permissions can be set to protect sensitive data from unauthorized users. Event monitoring provides access to detailed performance, security, and usage data for all Salesforce apps.

What is object level security in Salesforce?

Object-level security, or object permissions – facilitates a blunt way to control data access. Object permissions can be used to prevent users from viewing, creating, editing, or deleting instances of specific object types, such as leads or opportunities.

Where is field level security in Salesforce?

From Setup, open the Object Manager and then enter the name of the object containing the field in the Quick Search box. Select the object and click Fields and Relations. Select the field you wish to modify. [Click Set Field-Level Security.

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How does Salesforce store user passwords?

Salesforce uses many security enhancements, some of which are only released to people after they sign an NDA. We know that passwords are not stored in the database. Instead, a one-way hash is computed from the entered password and encrypted before being stored in the database.

What is content sniffing protection in Salesforce?

This prevents browsers from guessing the MIME type from the document content. It also prevents browsers from executing malicious files (JavaScript, StyleSheet) as dynamic content.

How do I pull data from Salesforce?

Exporting Data

  1. Open the Data Loader.
  2. [Click Export.
  3. Enter your Salesforce user name and password and click Login.
  4. Once logged in, click Next.
  5. Select an object.
  6. To export data, select CSV file.
  7. [Click “Next.
  8. Create a SOQL query for data export.

Does Salesforce have a backup?

Salesforce debuts “Backup and Restore” to protect your business data against accident and mayhem. This week at Dreamforce, Salesforce announced Backup and Restore, a new data recovery service native to the Salesforce platform.

Which tools are used for data encryption in Salesforce?

It can encrypt CRM Analytics datasets, chat fields, Salesforce B2B Commerce managed package fields, and more.

  • Developer Center. Heroku Mulesoft Tableau Commerce Cloud Lightning Design System Einstein Quip.
  • Popular Resources.
  • Community.

Which fields can be encrypted in Salesforce?

Which custom fields can I encrypt?

  • Email.
  • Phone calls.
  • Text.
  • Text area.
  • Text Area (Long)
  • Text area (rich)
  • URL.
  • Date.

What is Salesforce best known for?

Salesforce, Inc. is a well-known American cloud-based software company that provides CRM services. Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide. Salesforce services allow companies to use cloud technology to better connect with partners, customers, and potential customers.

What is the difference between Salesforce and CRM?

In a nutshell, Sales Force Automation (SFA) focuses on the process of selling products or services to existing clients and managing prospects, with the goal of increasing sales and optimizing conversions. Customer Relationship Management (CRM) focuses on the management of customer relationships …

How do I create a data mask in Salesforce?

To create a mask, click New Mask. To edit an existing mask, click the Masking Configuration drop-down and select Edit. Give or change the mask name and description.

  1. Organization Level Settings. Configure settings for masking data outside of objects and fields.
  2. Configure masking rules.
  3. Configure filter criteria.

How do I enable data masking in Salesforce?

Or configure the masking process in an existing sandbox.

  1. To create a masking configuration and select data to mask, go to the App Launcher and click on the Data Masking App.
  2. [On the Home tab, select Options.
  3. Give or change the mask name and description.

What is an Individual record in Salesforce?

Standard objects called “individual” were introduced with the spring release. Individual objects allow you to store details about your data privacy and protection preferences. You first set up a data privacy record, then encrypt the individual name field with the tenant secret and encryption scheme type of your choice.

How do I create a user object record in Salesforce?

Create records from the Object Home Page.

  1. Click on the object for the type of record you want to create. For example, to create an account record, click Account.
  2. [Click New.
  3. If prompted, select a record type.
  4. Enter values in the fields.
  5. When you have finished entering values for the new record, save your changes.

Is Salesforce PII Compliant?

Regulatory data, such as Protected Health Information (PHI) and Personally Identifiable Information (PII), is treated by Salesforce as a data processor. This means that Salesforce is responsible for providing adequate physical and technical security measures, but the Salesforce customer itself is responsible. Salesforce is not responsible for the security of the data processors.

How do you know if you have Salesforce shield?

Contact Salesforce to obtain a Shield Platform Encryption license. Shield Platform Encryption is automatically available to Developer Edition organizations created after the summer of 2015. Make sure this permission is available if you had a license.

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How do I encrypt a field in Salesforce?

Encrypt new data in standard fields

  1. Make sure your organization has an active encryption key.
  2. From Setup, in the Quick Search box, enter Platform Encryption and select Encryption Policy.
  3. [Click on the Incoli field.
  4. [Click Edit.
  5. Select the fields to encrypt.
  6. [Click Save.

Is Salesforce API encrypted?

The Salesforce Shield Platform Encryption API allows you to “bring your own key” (byok), i.e., control tenant secrets on your own premises.

Is Salesforce built on SQL?

However, Salesforce uses slightly different SQL. It performs the same functions as standard SQL, but in a simpler way. Salesforce calls its own query language, known as SOQL.

Is Salesforce a CRM?

Salesforce is a complete CRM solution called Salesforce Customer 360, which connects every part of your Salesforce business to give you the single, unified Get the customer view.

Does Amazon use Salesforce?

Through this expanded partnership, Salesforce has selected Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming service Cloud Voice, enabling organizations to deliver better customer service at lower costs.

What is data structure in Salesforce?

The Salesforce data model is designed to understand the relationships between different objects. The data model is defined as an architectural structure way of storing and customizing data in an application.

Does Salesforce have a customer portal?

The Salesforce Customer Portal allows you to create profiles with customizable layouts, list views, and reliable field-level security. In addition, it provides access to custom Salesforce objects to view and collect relevant information for custom applications.

What is Salesforce customer success platform?

The Salesforce clouds that comprise the Customer Success Platform include: SalesforceSalesCloud for Sales Enablement, Sales Force Automation, Lead Management. marketing Automation, Customer Journey Mapping, Social Marketing, and more Salesforce Marketing Cloud.

What is the difference between CRM and CDP?

CDP: What is the difference? While both CRMS and CDP collect customer data, the main difference between them is that CRMS organizes and manages customer-facing interactions with your team, while CDP collects data about customer behavior with your product or service.

Is Salesforce a CDP or DMP?

Salesforce CDP has launched Pilot Autumn 2019. CDPs (customer data platforms) go beyond DMPs (data management platforms) with broader use cases. DMPs are associated with the aggregation of engagement data associated with digital advertising.

What does CDP stand for Salesforce?

Customer Data Platforms (CDPs) are the hottest new marketing technology.

What is Shield encryption Salesforce?

Shield platform encryption allows control and rotation of critical materials used to encrypt data. Salesforce can be used to generate tenant secrets. This can be combined with a per-release master secret to derive a data encryption key.

How do I decrypt an encrypted field in Salesforce?

How do I decrypt encrypted fields in Salesforce?

  1. Select the encryption policy in Setup.
  2. [Click on the Incoli field.
  3. Select the fields you do not want to encrypt. Since file encryption is either on or off, you cannot turn it off for a specific field alone.

How do I enable encryption in Salesforce?

Enabling encryption will not automatically encrypt files and attachments already in Salesforce. Encrypting Files and Attachments

  1. From Setup, in the Quick Search box, enter Platform Encryption and select Encryption Policy.
  2. Encrypt files and attachments.
  3. [Click Save.

What is data visibility in Salesforce?

Data category visibility can be set by role, permission set, permission set group, or profile. Data category visibility determines individual data categories, classified articles, and classified questions that can be viewed.