How long is AliExpress buyer protection?
Free 30-day returns To receive your order faster, please complete payment to the seller as soon as possible. If the seller does not ship your order within the normal packing time, you will receive a full refund.
How do I find my buyer protection period on AliExpress?
The buyer protection timer is different for each order and is displayed next to the order on the order detail page. Here you can see the remaining time (day, month) of the timer, which starts immediately after the order is processed.
What happens when buyer protection runs out AliExpress?
In this case, Aliexpress protection is lost. The seller can agree to extend the protection or deny the request. In this case, a dispute must be opened. Please do this before the protection expires, as it takes at least 10 days for the dispute to be reviewed and resolved.
How do you win a case on AliExpress?
Our tips will help you win a dispute on AliExpress.
- Always take a screenshot of the product description.
- Read the product description carefully.
- Check the seller’s rating and store reviews.
- Take a picture of the opening of the package.
- Carefully fill out the application form to initiate a dispute.
- Make up your mind.
Is AliExpress buyer protection good?
In fact, shopping on AliExpress is safer than on Ebay. That’s because AliExpress offers a buyer protection program that covers every purchase end-to-end. AliExpress guarantees that you will receive a full refund if your item does not arrive on time or as described in the listing.
What happens if I open dispute on AliExpress?
You will receive an email once a decision has been made. Winning a dispute and receiving a refund is easy if you fill out the application properly and provide all the necessary evidence. Unfortunately, once you receive your refund, your cash back from AliExpress will be canceled.
Can I open dispute after purchase protection?
The buyer protection period may have expired. You have 11 days after the seller ships your order and 15 days after your order is completed to file a dispute. If the buyer protection period has expired, please contact the seller and negotiate with the seller to reach an agreement.
Does AliExpress do refunds?
Will AliExpress refund my money? Yes, AliExpress offers refunds. Due to the huge range of products offered on the store and the large number of businesses operating on the platform, many things can go wrong. For this reason, AliExpress has created a Buyer Protection Program, giving customers the right to a refund.
What happens if seller doesn’t respond to dispute AliExpress?
– If the seller agrees to a refund-only request, or if no reply is received within 5 days, the dispute will be resolved automatically and the refund will be issued within 3-20 business days (When will I receive my refund? ).
How long does it take to get money back from AliExpress?
Normally, it takes 3 to 20 business days, depending on the bank, for the buyer to receive the refund after the refund has been successfully processed by AliExpress.
Why can I not open a dispute on AliExpress?
-In the case of Aliexpress: disputes can be opened up to 11 days after the seller ships the goods, and up to 15 days after the delivery time is over or after confirming receipt.
Why is AliExpress shipping so slow?
One of the reasons AliExpress takes so long to ship is that it causes delays for the seller. Unlike Amazon, which has multiple warehouses where sellers can store their goods, AliExpress requires sellers to wait for their goods to be delivered.
What does Buyer Protection mean?
Generally speaking, buyer protection covers physical goods sold on a shopping Web site, unless the product or transaction violates company policy. In most cases, if an item does not match the description or is not delivered in a timely manner, you should be able to request a full refund.
What happens when you cancel a dispute on AliExpress?
Please note that if you cancel your objection and the buyer protection period expires, the payment will be released to the seller and you will not be able to object again.
Is it possible to get scammed on AliExpress?
Evidence suggests that shopping at Aliexpress is indeed safe. Be careful and realistic, however. There are bargains to be had. As well as poor quality products and scammers. That said, many of the same sellers are now also listed on eBay and Amazon, and prices are not much different.
Does AliExpress have fake sellers?
Aliexpress does not allow fakes on their platform, but they do exist. Illegal sellers hide counterfeit goods by the brands shoppers are looking for, such as Nike, Calvin Klein, Gucci, and Armani. Aliexpress vendors often share fake links and offer fakes.
What happens when AliExpress seller doesn’t ship item?
If the shipment does not complete in the required time on the order page, Aliexpress will close the order and return all funds.
How long do you have to open dispute on AliExpress?
-In the case of Aliexpress: disputes can be opened up to 11 days after the seller ships the goods, and up to 15 days after the delivery time is over or after confirming receipt.
Where do AliExpress refunds go?
Usually, you will receive the money in your bank account within 3 to 20 business days. You can check your order details to see if your refund was successfully processed. Feel free to contact your bank to follow up on the status of your refund (provide your ARN to your bank).
Is there a way to get faster shipping on AliExpress?
2) Aliexpress Premium Shipping If you need faster delivery, Aliexpress Premium Shipping is the best option. You will need to add some amount to your budget for this service. Nevertheless, you will be able to track and receive your order faster. Usually it takes 7-15 days to reach your order.
Can you trust AliExpress reviews?
Aliexpress has a 3.07 star consumer rating from 7,137 reviews, indicating that most customers are generally satisfied with their purchases. Consumers who are satisfied with Aliexpress most frequently mention good quality, fast delivery, and free shipping. Aliexpress ranks #5 among wholesale sites.
What is buyers Protection fee?
This option comes with valuable buyer protection, but charges a small percentage to the seller. This means that as a buyer, you have the opportunity to get your money back if the seller does not produce what they promised.
Will PayPal refund me if scammed?
Protection you can count on. If you do not receive the item you ordered, or if you see an item that differs significantly from its description, you may qualify for purchase protection. You will be refunded the full purchase price and the original shipping charges, subject to terms and conditions. Restrictions.
Is AliExpress the same as Alibaba?
The main difference between Alibaba and Aliexpress is that each site was created for different types of customers. Alibaba is explicitly designed for B2B transactions. Conversely, Aliexpress was created to serve individual customers.
What is a dispute on AliExpress?
Aliexpress offers a “Buyer Protection” program that guarantees the quality of goods and services. If a product fails to meet quality standards, Aliexpress will issue a refund. To benefit from this program and receive compensation for faulty products or defective service, you must open a dispute.
What to do if you confirmed order on AliExpress by accident?
Nevertheless, there may be situations where you accidentally confirm an order delivery and wish to cancel the confirmation. Unfortunately, it is not possible to cancel a confirmation. You can hope for better. However, if something goes wrong, you cannot open a dispute.
Should you extend processing time on AliExpress?
As long as you are within the processing time, protected by Aliexpress, we will extend it up to 30 days if necessary. In that case, if you cannot retrieve the item and the seller cannot prove it was shipped, you will get a refund without much problem. Processing time is 2.5 days.
What happens if seller doesnt respond to dispute AliExpress?
– If the seller agrees to a refund-only request, or if no reply is received within 5 days, the dispute will be resolved automatically and the refund will be issued within 3-20 business days (When will I receive my refund? ).
Can I open dispute after purchase protection?
The buyer protection period may have expired. You have 11 days after the seller ships your order and 15 days after your order is completed to file a dispute. If the buyer protection period has expired, please contact the seller and negotiate with the seller to reach an agreement.