Go to the Orders page, select the order in question, and press “Order Details”. You will find the following line: “Request to extend purchase protection” on the page that opens. Specify the time period and press “Confirm”. The seller accepts or rejects your request.
How long is AliExpress buyer protection?
Free 30-day return Complete payment to the seller as soon as possible in order to receive your order quickly. If the Seller does not ship your order within the normal packaging time, you will receive a full refund.
Does AliExpress have purchase protection?
Purchasing products through the site protects you if your order is not received on time. You may submit a refund request up to 15 days after your order is completed. To do this, open a dispute on the Order Details page.
What happens when buyer protection runs out AliExpress?
In this case, the Aliexpress protection will be lost. The seller can agree to extend the protection or reject the request. In this case, you must open a dispute. Do it before the protection expires, since you need at least 10 days to consider and resolve the dispute.
How do I extend my delivery on AliExpress?
If you still want to get the product from the seller, you will need to extend the order processing term. You can do that by clicking the button on the Order Details page. The seller can also ask you to extend the time in case you realize the order was placed too late.
Does AliExpress refund money?
Does Aliexpress refund money? Yes, Aliexpress offers refunds. With the huge range of products offered in stores and the multitude of companies operating on the platform, a lot can go wrong. For this reason, Aliexpress has created the Buyer Protection Program, which grants customers the right to a refund to their customers.
Where is buyer protection AliExpress?
Free coverage that allows you to shop hassle-free on Aliexpress. Buyer protection begins the day the seller ships your order and lasts for 90 days. You can check the exact validity of the item you have selected by checking if the item is protected under Buyer Protection on the item detail page.
What happens if seller doesn’t respond to dispute AliExpress?
– If the seller agrees to a refund only or does not reply within 5 days, the dispute will be closed automatically and a refund will be issued in 3-20 business days (When will I get my refund? ).
Can I open dispute after purchase protection?
The buyer’s protection period may have expired. After the seller submits the order, the dispute can be opened within 15 days of the order’s completion. If the buyer’s protection period has expired, please contact the seller and negotiate with them to reach a contract.
What does it mean to extend delivery?
If you notify the vendor that the item has a long delivery date, it usually means that the vendor was unable to fulfill the order at the time it was aired. It also means that it could be several weeks before it can be processed.
How long does seller have to ship AliExpress?
If the vendor does not respond to your request within 72 hours, the order will be automatically closed and a refund will be sent back to your account. Please contact the seller if you refuse to cancel your order, as a cancellation could cause a loss to the seller while preparing the shipment.
How do I get a refund from item not received?
If you qualify for a return but the seller does not return the money to you, you have several options.
- Writing a complaint letter: we have advice and sample letters to help you do just that.
- Consider getting help from consumer groups such as Call for Action, Consumer Action, and the Better Business Bureau.
Does AliExpress sell fake products?
AliExpress counterfeiters are present in virtually every product type and category, from fashion products to electronics. When purchasing goods from this marketplace, please specialize in proper due diligence and ensure that you are purchasing original merchandise.
How do I know if an AliExpress seller is legit?
AliExpress has a product star rating for each listing on the platform. Using the product star rating, you can identify if a product is legitimate in two ways (overall rating and number of reviews). This information can be found just above the product description.
How long does it take AliExpress to refund after a dispute?
Normally, it takes 3 to 20 business days, depending on the bank, for the buyer to receive the refund after the refund has been successfully processed by AliExpress.
Should I cancel my dispute on AliExpress?
The action is the same. Upon receipt of the product, you may terminate or cancel the dispute. If the seller has provided the money, it is advisable to refuse to cancel the dispute and confirm receipt of the order.
How long do you have to open dispute on AliExpress?
-In case of Aliexpress: you can open a dispute up to 11 days after the Seller shipped the goods and up to the 15th day after the delivery time is over or after confirming receipt.
What happens if you cancel a dispute on AliExpress?
Please note that if you cancel the dispute and the buyer protection period expires, the payment will be released to the seller and you will not be able to dispute again.
What happens if seller doesn’t ship item AliExpress?
According to our past experience, the majority of packages are delivered within the time frame promised by the seller. If your package does not arrive by the promised time (PST), please file a dispute.
Why does it take so long to receive items from AliExpress?
One of the reasons AliExpress shipments take so long is because of delays to the seller. Unlike Amazon, which has multiple warehouses where sellers can store their goods, AliExpress requires sellers to wait for their goods to be delivered.
How do I get an extension on Fiverr?
Go to the Problem Resolution Center. It is located near the top of the order page. Select a reason and request an extension of delivery time.
What happens if you deliver late on Fiverr?
Late and Very Late If the seller delivers shortly after an order is marked as late, the buyer will be given the opportunity to request a correction or complete the order and rate the experience accordingly. Note: Once an order is marked as “Delayed”, the status cannot be changed with the seller’s scheduled delivery statistics.
What carrier does AliExpress use?
Who delivers standard AliExpress shipments? Deliveries are made by AliExpress’ shipping partners including Singapore Post (the most used), Correos, Posti-Finland, SPSR, DHL, and Direct Link.
What if a buyer says they didn’t receive their order?
Contact the Shipping Agent If your order is lost in transit or shipped to the wrong address, you may be able to get assistance from the shipping carrier. If you have purchased package tracking or insurance, the shipping carrier may be able to assist you in locating your package and filing an insurance claim.
What if my package says delivered but I never got it?
In most cases, packages may receive the wrong label or be renewed too early. If this occurs, you will need to wait 24 hours. If you still have not received your package by the next business day, call the post office.
Does AliExpress sell used stuff?
There are lots of used products to discover, so take advantage of the deal and buy used products online at AliExpress today! You can even narrow down your search for free shipping to narrow down your product selection!
Is Alibaba and AliExpress the same company?
AliExpress and Alibaba are two giant online marketplaces that are part of the Chinese holding company Alibaba Group. Both markets save time in finding reputable suppliers and products, but have different revenue models, integration, shipping, and payment methods.
Where is AliExpress located?
AliExpress is located in Hangzhou, Zhejiang Province, China.
Is it safe to buy stuff on AliExpress?
Contrary to popular belief, buying from AliExpress is very safe. In fact, it is probably safer than shopping from Ebay because of their buyer protection program. AliExpress guarantees that you will receive a full refund if your goods do not arrive on time or as described in the listing.
Is it safe to purchase from AliExpress?
We know you’re itching to know what AliExpress has to offer, so we’ll get you an answer soon. Yes, AliExpress is a safe place to shop, but it is not completely risk-free. From counterfeit goods to undelivered parcels, there are certain things to be aware of when shopping on the platform.
How do you get free returns on AliExpress?
You may return goods without explanation within 15 days of receiving them, provided that – All items are in perfect condition and in their original packaging. Scope of Service If the seller offers free returns, this is clearly stated on the product detail page.
What happens if seller doesn’t respond to dispute AliExpress?
– If the seller agrees to a refund only or does not reply within 5 days, the dispute will be closed automatically and a refund will be issued in 3-20 business days (When will I get my refund? ).
Can I open dispute after purchase protection?
The buyer’s protection period may have expired. After the seller submits the order, the dispute can be opened within 15 days of the order’s completion. If the buyer’s protection period has expired, please contact the seller and negotiate with them to reach a contract.